UNITED BAMBOO SUPPORT
Contact Us
Need help choosing a product or checking on an order?
Get in touch. We are here to help.
Let’s talk.
For product questions, sizing advice, or order support, use the contact details below or send us a message through the form.
Phone
Address
3901 NW 79th Ave
Doral, FL 33166, USA
Customer Support Hours
Monday–Friday
8:00 AM–5:00 PM (Eastern Time)
We aim to reply within 1–2 business days. Messages received outside support hours will be reviewed during our next business hours.
Send a message
Tell us how we can help. If you are contacting us about a purchase, please include your order number.
Please do not include passwords or full payment card details in your message.
HELP US HELP YOU
What to include in your message.
An existing order
Include your order number, the email address used at checkout, and a short description of your question.
An issue with an item
Tell us which item is affected and what went wrong. For damaged, defective, or incorrect items, email clear photos to [email protected].
Before you order
Send the product name or link and your question. For group purchases or a special occasion, include the quantity and the date you need the items.
Looking for a quick answer?
Check our FAQs for common questions about shopping and orders. Before sending any item back, please contact us for return instructions.